FAQ
Frequently Asked Questions
Everything you need to know before and after you order.
Orders & Shipping
How long does shipping take?
Orders are processed within 4–5 business days, then arrive within 1–3 business days in transit. See our Shipping Policy for full details.
How much does shipping cost?
Shipping is a flat $4.95, and free on orders over $75.
Do you ship internationally?
Not at this time — we currently ship within the United States only.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking link by email. You can also check order status anytime from your account.
Can I change or cancel my order?
Email us at Support@chiro-moyo.com as soon as possible after ordering. We can usually make changes before an order ships, but can't guarantee it once it's already in processing.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 30 days of delivery on unworn items in their original packaging. Full details are in our Refund Policy.
How do I start a return?
Email Support@chiro-moyo.com with your order number and we'll walk you through the next steps.
Who pays for return shipping?
This depends on the reason for the return. Our team will confirm the details with you when your return is approved.
Sizing & Fit
How do Chiro Moyo shoes fit?
Most styles run true to size. Each product page includes fit notes — if you're between sizes, we generally recommend sizing up.
What if I ordered the wrong size?
No problem — just reach out within 30 days of delivery to arrange an exchange or return.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted, secure checkout — we never see or store your full card details.
Still Have Questions?
How can I contact support?
Email us anytime at Support@chiro-moyo.com. Our team responds Monday through Friday.